cb991 Privacy Policy — Your Data, Protected

For the purposes of this Policy, cb991 acts as the data controller in respect of the personal data of all registered players. cb991 determines the purposes and means of processing personal data collected through the platform and is responsible for ensuring that such processing is carried out lawfully, fairly, and in a transparent manner.

All queries relating to data protection, privacy rights, and the handling of personal data by cb991 should be directed to the cb991 privacy team at [email protected]. We will acknowledge your enquiry and provide a substantive response within a reasonable timeframe. Where your request involves a complex data subject access request or a formal complaint, we may require additional time and will communicate expected timelines to you directly.

cb991 processes your personal data only where it has a valid legal basis for doing so. The principal legal bases on which cb991 relies are as follows:

• Contractual necessity — processing required to register your account, verify your identity, process deposits and withdrawals, and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering obligations, KYC requirements, and age verification duties.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of the platform for all Bangladesh players.
• Consent — where cb991 processes your data for direct marketing purposes (e.g. promotional emails or SMS notifications), it does so only with your prior explicit consent, which you may withdraw at any time.
• Vital interests — in exceptional circumstances, processing may be necessary to protect the vital interests of a player or another person, including in situations involving problem gambling or safeguarding concerns.

cb991 uses your personal data to register and maintain your account; process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment methods; verify your identity and age as required by our KYC procedures; deliver customer support; send you account-related communications including security alerts, transaction confirmations, and service updates; detect, investigate, and prevent fraud, money laundering, and other prohibited activity; comply with applicable legal and regulatory obligations; and operate responsible gaming monitoring tools including deposit limit and self-exclusion functionality.

Where cb991 wishes to use your personal data for direct marketing purposes — such as sending you information about new games, promotions, or special offers — it will do so only where you have given your prior explicit consent to receive such communications. You may opt out of marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing email you receive from cb991.

cb991 does not sell, rent, or trade your personal data. cb991 may share your personal data with the following categories of third parties, but only to the extent strictly necessary for the purposes described:

• Payment service providers (bKash, Nagad, Rocket, Upay, and card processors) — solely to process authorised transactions initiated by you.
• Identity verification and KYC service providers — to fulfil our age and identity verification obligations.
• Fraud prevention and anti-money laundering screening services — to detect and prevent financial crime and protect all players on the platform.
• Law enforcement authorities, regulatory bodies, or courts — where cb991 is required by law, court order, or regulatory instruction to disclose your data.

cb991 uses cookies and similar tracking technologies to operate the platform and improve the player experience. A cookie is a small data file placed on your device when you access the platform. cb991 uses essential cookies (required for the platform to function), analytical cookies (to understand how players use the platform and to identify performance issues), and security cookies (to detect and prevent fraud and unauthorised access). cb991 does not use cookies to serve third-party advertising.

You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent some or all platform features from functioning correctly. As cb991 is a browser-based platform designed for mobile use in Bangladesh, blocking essential cookies is likely to impair your ability to log in, place bets, or access your account.

cb991 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that account data is retained for the duration of an active account relationship and for a period of up to seven years following account closure, in order to meet anti-money laundering record-keeping requirements and to handle any post-closure disputes or legal claims.

Once retention periods have expired, cb991 securely anonymises or destroys personal data using industry-standard methods. Anonymised and aggregated statistical data (from which no individual can be identified) may be retained indefinitely for platform improvement and fraud analysis purposes. Players who wish to request early deletion of their personal data ahead of the standard retention period may do so by contacting [email protected], subject to any overriding legal obligations.

As a cb991 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact cb991's privacy team at [email protected]:

• Right of access — the right to obtain a copy of the personal data cb991 holds about you.
• Right to rectification — the right to have inaccurate or incomplete personal data corrected without undue delay.
• Right to erasure — the right to request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to overriding legal obligations.
• Right to restriction of processing — the right to request that cb991 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to object — the right to object to the processing of your personal data where cb991 relies on legitimate interests as the legal basis, including profiling for direct marketing.

cb991 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your device and cb991's servers; secure server infrastructure with access controls restricting data access to authorised personnel only; regular security audits and vulnerability testing; and multi-factor authentication options for player accounts.

Despite these measures, no internet transmission or electronic storage system is completely secure. If cb991 becomes aware of a data security incident that affects your personal data and that is likely to result in a risk to your rights and freedoms, cb991 will notify you as required by applicable law. If you suspect that your cb991 account has been compromised or that your personal data has been accessed without authorisation, contact [email protected] immediately.

cb991's primary server infrastructure is located outside Bangladesh. By registering for and using the cb991 platform, you acknowledge that your personal data may be transferred to, stored on, and processed by servers located in jurisdictions outside Bangladesh. cb991 takes reasonable steps to ensure that any such international transfers are subject to appropriate safeguards consistent with the protections described in this Policy, including contractual data protection obligations placed on any third-party service providers that receive your personal data.

cb991 is strictly intended for use by adults aged 21 and above. cb991 does not knowingly collect personal data from individuals under the age of 21. If cb991 discovers or has reasonable grounds to suspect that personal data has been collected from a person under the minimum age, it will immediately delete that data and close the associated account without notice.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered a cb991 account or provided personal data to cb991, please contact [email protected] immediately. cb991 will investigate the matter promptly and take all appropriate remedial action including account closure and deletion of associated personal data.

cb991 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, cb991 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect. The revised Policy will be identified by an updated effective date at the bottom of this page. Your continued use of the cb991 platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. We recommend that you review this Policy periodically to stay informed of how cb991 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cb991 handles your personal data, please contact the cb991 privacy team at [email protected]. We are committed to resolving privacy concerns promptly and transparently. Players in Bangladesh may also contact cb991 support via the platform's live chat feature during operating hours (Bangladesh Standard Time, UTC+6) for general account and privacy queries.